Frequently Asked Questions

Do you deliver to all parts of Cyprus?

Yes, we offer home delivery to all parts of the Republic of Cyprus. We do not deliver to the Turkish Republic of Northern Cyprus at this time.

Can I collect my order in-store?

You may collect your jewellery from our boutique in Limassol. Don’t forget to tick the “In store pick up” box at checkout, and we will have your package ready for collection on the same day.

What are the shipping fee and delivery timeline?

Delivery is provided in partnership with courier service GAP AKIS Express.

The delivery fee is €4.95, and the estimated shipping time is 1-3 working days from order fulfilment. You can request home delivery, or delivery to your nearest GAP AKIS Express station.

How do I find my order number?

Your order details, including order number and shipping address, is available in your account section. Click the “person”-icon next to the “Checkout”-icon in the top right corner of the website to log in.

You will also have received a confirmation email after completing checkout. If you cannot find it in your inbox, please check your spam-folder. Don’t hesitate to contact us if you cannot find your order number!

Can I cancel my order?

If your order is already processed and out for delivery, then we cannot cancel it. You can return your item at no extra cost, and we will provide a refund of the order total – you only have to cover the initial shipping costs.

Can I change my address?

If you have already completed checkout and you wish to cancel your order, call us as soon as possible. We normally fulfil order within same day, or the morning after, so if you call us immediately, we will be able to change your shipping address.
If your order is already processed and out for delivery, then the matter is out of our hands and up to the courier company GAP AKIS Express. Call us on +357 97789817 as soon as possible, so that we can coordinate with the courier to return the package to us or update the delivery address.

Which payment methods do you accept?

We accept most of the major debit/credit card providers such as VISA, Mastercard, American Express and more. We also accept payment with PayPal, Google Pay and Apple Pay.

Cash is also accepted if you choose to visit the boutique in Limassol and collect your jewellery in person.

How is a refund processed?

You can only pay cash if you choose to pick up your purchase in our boutique located at the Royal Apollonia Hotel in Limassol. Make sure to bring your confirmation email or proof of order.

How do I use my discount code?

To redeem a gift card or discount voucher, please enter your code at the checkout page. Once you enter your discount code, the cart total will update to the new discounted price.

Only one discount can be applied per purchase, and each code if valid only once per customer. For any questions regarding discount code, give us a call

What is your return and exchange policy?

Don’t worry! We accept returns for any purchase as long as it is within 21 days. The product must be returned in “as new” condition and in its original packaging. Proof of purchase must also be provided, subject to inspection of our staff member for verification. For any returns, we will provide the shipping vouchers and cover the shipping fees.

How do I return an item?

Should you need to return an item by courrier:

You will need to pack the jewellery and it’s box in an appropriate packaging for shipping.
We will provide you with a shipping label via email that you will have to print and stick on the package.
Once it is ready you can take it to your nearest GAP-AKIS Express shop, they will deliver it to us. We will cover shipping.

If you are near Limassol, you can always pop into our Royal Jewellery Boutique at the Royal Apollonia Hotel, a member of our team will organise the return of the jewellery and your refund. Make sure you have the jewellery piece in its original packaging and the receipt for your purchase.

How do I receive my refund?

Once we process your refund, it will be credited back into the same bank account as you used to make the purchase. Please allow up to 10 working days to process the refund.

When can I expect the refund to arrive?

We process the refund as soon as the jewellery is returned to our store. Please allow up to 10 working days to process the refund.

How do I take care of my jewellery?

Please refer to our jewellery care guide for tips on how to care for your jewellery. If you have any concerns get in touch with us and we can provide personalised guidance and recommendations.

Can I resize my jewellery?

Yes, we offer resizing for rings, our master jeweller will resize the ring to fit your finger at an extra cost. Make sure to tick the appropriate box at check out.

If you know your size, great! If you are not sure, don’t worry! You can follow the steps on our ring sizer chart here.

Do you include Warranty on your products?

Each product includes a 1-year warranty subject to the customer providing a proof of purchase inspected by one of our staff to verify the claim. The warranty policy covers:

Re-setting of fallen stones (free of charge), provided you bring the stones to us. In the case of lost stones, we may provide new ones however inducing the cost of the stone to the customer.
Amendment of any craftsmanship or manufacturing defects.

The warranty policy does not cover lost or stolen jewellery, in parts of entirely. If it is determined that the damage is due to usual, unusual, extreme or abusive use, the warranty will not cover the cost and the customer is liable to pay for the repairs. Any repairs, resizing or work done by a third party will void our warranty.

Can I have my order gift wrapped?

If you wish to gift a product you can find “gift information” at checkout.

Here you can enter:

Is it a gift?
Who is the gift from?
Additional information such as a gift message.

Do you offer discreet packaging?

Yes, for shipping all our packages are sent in a black envelope which cannot be identified as jewellery. Inside the envelope, you will find a customized jewellery box with your purchase.

Do you offer gift cards?

Yes, we offer virtual gift cards of any amount you wish to offer. It will be sent as a voucher to the email specified.

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