PRIVACY POLICY

PLEASE READ CAREFULLY THE TERMS OF USE BEFORE YOU USE THIS WEBSITE. BY USING THIS WEBSITE YOU CLAIM UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS OF USE.

Products, Content and Specifications. 

The products, characteristics, content and prices that are presented in this website (www.r-jewellery.com) may change, at any time, without warning. This is often, but not limited to, subject to availability. The introduction of any new products on our website does not guarantee that they are available at any time. Royal Jewellery reserves the right to reject or accept any order coming through the website depending on stock availability or conflicting purchases with the physical store.

Product Delivery. 

Since placing an order, it will be sent to the address defined by the consumer. It is the responsibility of the customer to provide accurate shipping information to ensure that the orders are delivered to the correct address. Orders are processed within 1-2 working days, after which they are final and the recipient address cannot be changed without making arrangements directly with the courier company. All purchases carried out by this website are according to the cooperation contract between Royal Jewellery with GAP AKIS Express. Therefore, the responsibility in case of damage or loss of the products bought from this website, affects the consumer, from the moment that the products are delivered to the transportation company. Also, in case of damage or loss of the products during transport, it is the consumer’s responsibility to submit possible charges to the transportation company. 

Exact information. 

TERRAVAS Ltd works to ensure that the information provided on this website is complete, true and applicable. Despite the effort, information on this website may be sometimes inaccurate, incomplete, or outdated. For example, the products on this website may not be available, or may have different characteristics than those displayed or may have different prices. Moreover, TERRAVAS Ltd reserves the right to change the information concerning the price or the availability of the product, without previous warning.  Although it is part of our policy to confirm the orders via e-mail, receiving an e-mail confirming the order does not mean that we accept the order or that we confirm the offer for selling a product or a service. We maintain the right to reduce the quantity of any product or service or/and deny selling to any customer, without warning.  Also, we may demand the information validation before accepting or/and delivering the order. 

Product Warranty.

Each product includes a 1-year warranty subject to the customer providing a proof of purchase inspected by one of our staff to verify the claim. The warranty policy covers:
1) Re-setting of fallen stones (free of charge), provided you bring the stones to us. In the case of lost stones, we may provide new ones however inducing the cost of the stone to the customer.
2) Amendment of any craftsmanship or manufacturing defects.

The warranty policy does not cover lost or stolen jewellery, in parts of entirely. If it is determined that the damage is due to usual, unusual, extreme or abusive use, the warranty will not cover the cost and the customer is liable to pay for the repairs. Any repairs, resizing or work done by a third party will void our warranty.

Returns & Refunds.

If you wish to return an item, please contact us at info@r-jewellery.com. Returns are accepted within 21 days of the purchase. The product must be returned in “as new” condition and in its original packaging. Proof of purchase must also be provided, subject to inspection of our staff member for verification. For any returns, we will provide the shipping vouchers and cover the shipping fees.

Gifts, Vouchers and Promotions.               

www.r-jewellery.com offers various gift & discounting functionalities, such as gift cards, discount codes and gifting a purchase for someone else. To gift a purchase may use different methods:

  • Send a jewellery item to any person of your choice, provided you enter accurate recipient address details. The package will arrive at the door of the receive with a gift card. To do so please select the option at check out and fill the notes text box; insert the receivers address and phone number and add a personalized message with or without signature.
  • You can a virtual gift card to a friend or family with any monetary amount of your choosing. They will receive an email with the gift voucher attached and be able to enter the coupon code at check out. These vouchers can be redeemed on our website within a year after purchase, the codes are individual can only be used once. Unfortunately, online vouchers are not eligible for in-store purchases. Shipping will be included in the value of the gift voucher.

At different times throughout, our website will run different promotions, they will be run with codes that will be distributed via different means including our website, social media and in our boutique. These codes can only be redeemed on our website at check out by the customer. Following terms apply; codes are single use per user, promotions are not cumulative and cannot be combined with any other offers, they only apply to the full priced items, promotion does not involve shipping costs, any refunds will take account of the discount. We reserve the right to cancel any ongoing promotion at any time, forbid any customer the use of such codes if we deem, they have abused their use, or any other reason we deem reasonable.

Use of the Present Website. 

This website and any information, text, image, graphic, program, software, video or voice recording enclosed in this (“Website Contents”) is an original creation and therefore it is protected by the copyright laws in Cyprus and in the entire world. Therefore, it is prohibited, without the written agreement of TERRAVAS Ltd, to copy, reproduce, save, publicize,  distribute, modify or any other use for commercial use or apart from the Website Contents, including the total of commercial signs, logos and Website Copyrights, either they have been granted by others to use or they belong to them or to a member of TERRAVAS Ltd and every subsidiary or connected to her company, including representatives and other companies, that offer to the above, agent services and/or supplier services. For every download the Website Content is considered to be provided to the visitor/user via permission of TERRAVAS Ltd who continues to be the main copyright/industrial owner. In case of violation of any of the present Terms of Use, TERRAVAS Ltd has the right to prohibit and/or recall the permission and/or terminate the users access to the Website and without warning, as well as in case of using the website for committing or subscribing any illegal action or crime, therefore the user has to erase the Website Content he/she has and every copy of it. 

Third-Party Links. 

Sometimes, the present website may include links that are not her property, are not managed or controlled by TERRAVAS Ltd or her distinguished collaborators. Every link of this sort is provided only for your service. If you use these links, you will leave this Site. TERRAVAS Ltd is not responsible for the content / products / materials / services or information you will find / obtain from any other Web page. We do not embrace or guarantee for the correctness or accuracy of other Website contents, nor for the results that may be obtained from the use of products or other Website services. If you decide to navigate to another website, you assume the responsibility of any risks.

Inappropriate Material. 

It is prohibited to use, transfer, and post illegal, offensive, threatening, libellous, defamatory, obscene, pornographic or profane material or any material, in general, that could constitute or encourage conduct that would be considered a criminal offense or cause civil liability or violate any law.   If we consider, in our sole discretion that you have violated or may violate the above prohibitions, we reserve the ability to take any action we deem necessary to manage or prevent the invasive behaviour, including, without limitation, the immediate removal of the related materials from this Site. We will fully cooperate with any legal authority or court order or subpoena, which asks us to disclose the identity of anyone posting any such material.

Information for the User. 

In addition to personally identifiable information, which is subject to the Privacy Statement of the Site, any material, information, suggestions, ideas, scripts, know-how, techniques, questions, comments or other communication you transmit or post to this Website is considered non-confidential or non-proprietary.   Personal information you voluntarily post in any part of the Site, which is in public view, is not subject to the Privacy Policy of the Site and is considered user communication. We -and / or our attorneys – can use any or all user communications for any purpose, including, without limitation, reproduction, transmission, disclosure, publication, development, manufacturing and / or marketing in any manner, for any or non-commercial purpose. We reserve the right, without being considered as an obligation to track and monitor the user’s communications. It is not our obligation, neither we take responsibility regarding the use, in response to the review and to respond to any user communications. We do not take responsibility for the content of the user’s communications, whether or not they are consistent with the copyright laws, be they defamation / profanity, or infringement of privacy otherwise. We reserve the right to remove any (or all user communications) comprising material that we consider inappropriate or unacceptable.  

DISCLAIMERS. 

USE OF THE SITE IS YOUR PERSONAL RESPONSIBILITY. THE INFORMATION, PRODUCTS AND SERVICES PROVIDED ON THIS WEB SITE OR THROUGH THIS, ARE PROVIDED “AS THEY ARE” WITHOUT WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. TERRAVAS LTD DO NOT WARRANT THE COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON THIS WEB SITE OR THROUGH THIS.   THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON THIS WEB SITE OR THROUGH THIS, MAY BE OUTDATED, AND TERRAVAS LTD. ARE COMMITTED OR RESPONSIBLE OF THE DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.   ALL PRODUCTS AND SERVICES PURCHASED ON THIS SITE (OR THROUGH THIS) SUBJECT ONLY TO APPLICABLE WARRANTIES OF SPECIFIC MANUFACTURERS, SUPPLIERS OR BENEFITS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES PURCHASED ON THIS SITE OR THROUGH THIS. WITHOUT LIMITING THE GENERALITY OF THE ABOVE, HEREBY WE DISCLAIM ANY LIABILITY FOR DEFECTIVE PRODUCT, TARGET FAILURE, CLAIMS ARISING FROM WEAR / MISUSE / ABUSE / MODIFICATION OF THE PRODUCT, INCLUDING IMPROPER SELECTION OR NON-COMPLIANCE WITH ANY CODES. THE ABOVE EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.  

LIMITATIONS OF LIABILITY. 

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ITS CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO DISCONTINUE USING THIS SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES PURCHASED ON THIS SITE OR THROUGH THIS, YOU AGREE THAT YOUR ONLY CLAIM, IF ANY, IS FROM THE MANUFACTURER OF THE PRODUCTS OR PROVIDER OF SERVICES, ACCORDING TO WARRANTIES OF MANUFACTURERS AND BENEFITS OR THE RETURN OF GOODS / SERVICES ACCORDING TO THE RETURN POLICY AND AS POSTED ON THIS WEBSITE.

Revision of these Terms of Use. 

These Terms of Use may be revised at any time by updating this suspension. Please periodically visit this page to inform yourselves for the current Terms of Use. Some aspects of these Terms may be superseded by legal notices or terms located on particular pages of this website.  

Termination. 

The user account suspension and interruption of this site may be made by us or by the user at any time for any reason or no reason. You are personally liable for any orders that you have placed or costs arising from your account before the termination. We reserve the right to change, inhibit or suspend all or part of this website at any time without notice.

Additional Assistance.  If you do not understand the above terms of use or have any comments or questions, please contact us either by sending an email at info@r-jewellery.com or by calling at  TEL: +357 97789817

Our Company contact information:                                

TERRAVAS LTD                                                

TEL: +357 97789817

Email: info@r-jewellery.com

Registration Number:                    

 

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